Free Thinking, 30 August 2023: our latest newsletter
Our Future of Pensions Communications project continues to whet an appetite for disruption.
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The future of financial education
Life doesn’t always teach us what we need to know to manage our money. We talk to the people filling the gaps in financial education.
Free Thinking, 16 August 2023: our latest newsletter
How can the pensions industry endear itself to a generation armed with slick banking apps and smooth-talking chatbots? Quietroom continues to gaze into the future of pension communications.
Free Thinking, 2 August 2023: our latest newsletter
The future is the pension industry’s business. And yet, to a new generation, the idea of retirement seems stuck in the past. So Gen Z are cancelling retirement. And we’re celebrating young talent who are shaking things up.
Consumer Duty for wealth managers: get a grip on your comms
How the UK's largest wealth managers are getting ready for FCA Consumer Duty requirements.
Consumer Duty: communicating with vulnerable consumers
How to make your communications work with the new regulations.
Consumer Duty: Beat the curse of knowledge
If you're getting to grips with the Consumer Duty, you need to confront a big cognitive bias. Ignore it and nothing is likely to change.
Investment communications: Stop panic trading with the IKEA effect
Psychological bias can have a big impact on investors’ behaviour in a crisis. But that doesn’t have to be a bad thing.
GMP equalisation: tips for talking to members
9 simple tips for communicating the complex subject of GMP equalisation to pension scheme members.
Stop saying ‘default fund’ for pensions and investment
‘Default’ is a terrible word to use when talking about funds. Here are some better alternatives.
Quietroom at twenty
Co-founder Vincent Franklin reflects on what’s changed in 20 years of communications about pensions, investment and insurance.
Technical documents are the wrong tool for member communication
Regulators compel pension schemes to disclose information to members. But we can do better than respond with long governance documents.
