16 May 2023
Quietroom today announced the launch of a new audit service that helps FCA regulated businesses get fighting fit for the new Consumer Duty. The Duty will change the way that regulated companies do their businesses as the new rules become embedded in how products are developed for and communicated to customers.
The audit can be tailored to suit companies’ needs, including a stage that allows firms to learn from the process that Quietroom has developed so they can run the bulk of the audit themselves. The service includes a full audit report for every document checked, including a RAG rating and a summary of recommendations. It also reports back on the main trends identified from across the audited documents – on areas where companies are doing well, and for any where they could be at risk of not meeting the Duty.
Download consumer duty audit press release (PDF)