Free Thinking, 30 August 2023: our latest newsletter
Our Future of Pensions Communications project continues to whet an appetite for disruption.
Free thinking
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Free Thinking, 16 August 2023: our latest newsletter
How can the pensions industry endear itself to a generation armed with slick banking apps and smooth-talking chatbots? Quietroom continues to gaze into the future of pension communications.
Free Thinking, 2 August 2023: our latest newsletter
The future is the pension industry’s business. And yet, to a new generation, the idea of retirement seems stuck in the past. So Gen Z are cancelling retirement. And we’re celebrating young talent who are shaking things up.
Consumer Duty: communicating with vulnerable consumers
How to make your communications work with the new regulations.
Consumer Duty: Beat the curse of knowledge
If you're getting to grips with the Consumer Duty, you need to confront a big cognitive bias. Ignore it and nothing is likely to change.
Quietroom at twenty
Co-founder Vincent Franklin reflects on what’s changed in 20 years of communications about pensions, investment and insurance.
Leaving the protection-insurance bubble
If there was a pub-quiz round on Barrett’s Oesophagus, we geeks would walk it. But we have to leave that bubble to help our businesses and our customers succeed.
Technical documents are the wrong tool for member communication
Regulators compel pension schemes to disclose information to members. But we can do better than respond with long governance documents.
Crisis communication for pensions, investment and insurance
10 tips for calming a fraught or uncertain situation.
