- Case studies
- Crafting member communications for the Royal Mail Pension Plan
Crafting member communications for posties
How Quietroom helped members of the Royal Mail Pension Plan make sense of their benefits.
Royal Mail Pension Plan members were not making the most of the benefits they’d built up. In particular, many were not taking advantage of benefits they could take at age 60.
After speaking to members about what they wanted, we created ‘priority communications’ to help them understand their scheme. We created a suite of letters with infographics to explain how the benefits worked. And we created a series of animations for the plan’s website to help members understand what they could get at retirement.
“Amiable, genuine and easy going. They listened, were methodical, and came back with multiple solutions.”
Royal Mail Pension Plan
